Chat to us first
Our assistant answers instantly, day or night. Ask it anything about our products, delivery or returns, and it can track your order live, using the same order system our team works from.
Track your order
Helpful links
Common questions
Cancelling an order
Cancellation requests must be made in writing, with at least 24 hours' notice. Super Fast Delivery orders cannot be cancelled. See our terms for details.
Changing your delivery day
Delivery date changes are possible. Call us and we will do our best to help.
Changing an order
Tell us as early as you can. Ask in the chat, or email our support team from the cards below.
Call us on 0121 328 2179 Monday to Friday, 9am to 5pm
Email the right team
Sales
For new enquiries and orders
- Product questions before buying
- Quotes and bulk pricing
- Trade and business enquiries
- Help choosing the right product
Support
For help with existing orders
- Order updates or changes
- Damaged or missing items
- Returns and refunds
- Issues after delivery
Pick the inbox above that matches your enquiry. We aim to respond as quickly as possible.
Prefer to call or visit?
For self-service answers, our help centre covers most common questions.
Unit 25 Gravelly Industrial Park, Thompson Drive, Birmingham, B24 8HZ
Call: 0121 328 2179
Opening Hours:
Monday to Friday: 9am - 5pm
Closed on weekends and bank holidays