Goods Manufactured by Skirting World
Since the majority of our products are custom made to specification, the Distance Selling RegulationsConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979 for business customers or the Consumer Rights Act 2015 for retail customers. Should you decide to claim a refund based on the product being faulty, evidence of the fault must be forwarded to us within 24 hours of the delivery being made. If we agree that the product may be faulty, the product must be returned to us within 30 days of receipt for our inspection, in the same condition and packaging as received by you. If the product is returned via our own fleet of vehicles, the collection will be free of charge. Should the product be deemed to be faulty by us following our inspection, we will dispatch a replacement product or a refund within 28 days. Nothing in this paragraph affects any rights that consumer customers may have under the Consumer Rights Act 2015, including the short-term right to reject non-conforming goods within 30 days of delivery.
Where we have a reasonable basis to suspect that images or other evidence submitted in support of a damage or fault claim have been edited, generated, or altered (including by artificial intelligence or photo-editing software), we may require you to provide further evidence before we process the claim. Such further evidence may include: (a) the original, unedited image files captured on the device used to take them, with metadata (including EXIF data) intact and not screenshotted; (b) multiple photographs of the affected product taken from different angles; and (c) one or more photographs showing the affected product alongside the QR code, barcode or other unique order identifier supplied with your delivery. Failure to provide the requested evidence within a reasonable time may result in the claim not being upheld. Nothing in this paragraph affects any rights you may have under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
In the occurrence of a failed or late delivery on a specified date or time agreed by our telesales team, Skirting World Ltd are not liable for any direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss).
Goods that are ordered incorrectly may, at our sole discretion, be returned but are subject to a 50% restocking fee. Notification of any such incorrect order must be made within 30 days from the date of receipt. If we agree to the return, we will collect the goods free of charge. The customer will be entitled to a credit equal to 50% of the material value of the returned goods, which will be applied as a deduction against the price of a corrective order placed at the same time as we agree to the return. If no corrective order is placed at that time, no sum shall be payable to the customer in respect of the returned goods. The majority of our products are custom made to order for every customer; because they have little to no immediate resale value (we do not stock any of our products and do not have the facilities to do so) they are disposed of appropriately once returned to us. For the avoidance of doubt, our custom-made products are bespoke and we have no obligation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to accept the return of incorrectly ordered goods, and this paragraph is offered as a discretionary commercial accommodation. This paragraph applies only to returns of incorrectly ordered goods (where neither party is in breach) and does not affect the statutory rights of consumer customers in respect of faulty or non-conforming goods under the Consumer Rights Act 2015.
Goods Stocked by Skirting World
Products that we do not manufacture are subject to a 14 day return policy. These products can be cancelled at anytime before they are shipped for a full refund. If you wish to return the product within the 14 days, you should reach out to our customer service team to arrange the collection. Once collected, they will be inspected upon receipt. If found to be unused and of saleable quality, a full refund will be issued. If the items are found to not be in the condition of which they were delivered, the refund will be voided.
No refund or partial refund shall become payable to you, or be processed by us, until the returned goods have been physically received by us at our premises and, where applicable, inspected. Where you exercise a statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will process your refund within 14 days of receiving the goods or of you providing evidence of having returned them, whichever is the earlier.
Nothing in this Returns Policy affects the statutory rights of consumer customers under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.