These terms and conditions apply to all purchases from Skirting World Ltd (we, our, us). This includes all purchases made online, via telephone, in person or by any other means.
Entire Agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms or on our website.
Amendment of Terms
We amend these terms from time to time. Every time you wish to order from us, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22 July 2025.
Order Rejection
We have the right to reject any orders received at our discretion. This may be, for example (but non-exhaustively), because material is unexpectedly out of stock, because you are located outside of our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
Set-Off Rights
You must pay all amounts due to us in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
VAT Increases
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Manufacturing Delays
If our manufacture of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. Our policy is to not pay compensation for any such delays. If the delay is likely to be substantial, you can contact us to end the contract and receive a refund for any products you have paid for but not received.
Product
The term 'MDF' constitutes 'Medium Density Fibreboard'. Where products advertised by us are described as being three or four metres in length, they will be supplied at a length of 3050mm or 4200mm. Where products advertised by us are described as being eight or ten feet in length, they will be supplied at a length of 2440mm or 3050mm. Products sold are intended for use as described and we do not accept any liability for any other attempted use.
Bespoke Specification Indemnification
To the extent that we manufacture (or appoint a third party to manufacture) products in accordance with a specification supplied by you to us, you shall indemnify us against all losses incurred as a result of any claim that our use of the specification infringes the intellectual property rights of any third party.
Delivery
We aim for delivery to be made on one of our own vehicles (over 98% of orders are allocated as such). Delivery should be made within the period of time set out on our site corresponding to the delivery option selected. Proof of delivery images will be taken by the driver upon delivery.
Where we are unable to deliver an order using our own vehicles, a third party courier will be utilised. You will be required to provide the courier with a signature upon delivery. Should you be unable to sign at the time of delivery, the courier will provide you with a card allowing you to re-arrange delivery or collect the product from your local depot. Should you fail to sign for the product, resulting in it being returned to us, you will be liable to pay a £30 administration fee plus the additional courier costs incurred in re-shipping the product.
All of our delivery methods are available solely on a kerbside delivery basis. Delivery drivers are not insured to enter properties under any circumstances. In the event that a delivery does occur other than by way of kerbside delivery, we wholly disclaim all responsibility for any damage caused to any property by the courier.
Delivery is completed on the completion of the unloading of the products at the designated delivery location. The risk in the products shall pass to the you on completion of delivery. The title in the products shall pass to you on the later of completion of delivery and full payment for the products being made.
We may make partial shipments of your order at our discretion in the event that part of your order is completed early.
All items are sent on a 24 hour delivery service and it is up to the courier to deliver the items within this time frame. Any dates quoted for delivery are approximate only. We advise you not to book anybody to work with the goods until you have received them. We cannot be held responsible for the courier failing to deliver within the specified time and, in the event of a late delivery, we are unable to provide compensation.
Damage
Should the product arrive visibly damaged, delivery should be refused with the delivery docket being marked as 'damaged'. The parcels should be opened upon receipt to ensure the goods are as you ordered. You should also contact us straight away and inform us of the damage so that we can arrange replacements for you.
Where delivery is accepted but damage is later discovered, such damage must be reported within 24 hours of the delivery being made. We cannot be held responsible for any damages reported after this time frame. Since our products are custom made to specification, the Distance Selling Regulations do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979.
Should you decide to claim a refund based on the product being faulty, the product must be returned to us within fourteen days of receipt for our inspection, in the same condition and packaging as received by you. We are unable to refund shipping costs in such circumstances. Should the product be deemed to be faulty by us, we will dispatch a replacement product or a refund within 28 days.
Please further note that we refer to 'damage' or ‘faulty’ as the product being in completely unusable condition. When fitting our products, they need to be cut and mitred to fit in almost every case. Damage to the very ends of the products will not warrant a replacement / refund if we feel the product is still fit for use. Any marks that will not be visible once fitted / finished will also not warrant a replacement / refund.
Further, we will not entertain claims for any damage or defects arising from:
- you making any further use of a product after informing us of a defect;
- the defect arising because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or good trade practice;
- the defect arising because we followed any drawing, design or specification supplied by you;
- you altering or repairing the product without our written consent; or
- the defect arising because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
Cancellation
A minimum of 24 hours’ notice is required for cancellation to be effective. Super Fast Delivery orders are excluded – such orders cannot be cancelled.
All cancellation requests must be made in writing. We reserve the right to levy a £50 charge to cover any administrative expenses that arise from effecting such cancellation.
Termination of Sales Contracts
Both parties have the right to terminate any sales contract for any reason, including the ending of a sales contract where production has already commenced. Should you choose to terminate the sales contract prior to receiving your goods, but after the 24 hour cancellation period, you will be charged a reasonable fee for the work already performed on your order, as well as a reasonable administration fee. Any remaining funds will be refunded to you.
Our products are custom made to order for every customer. Because the goods are custom made, they have little to no immediate resale value - we do not stock any of our products and do not have the facilities to do so. As such, the Distance Selling Regulations do not apply. However, at our sole discretion, we may agree with you that goods that have been ordered incorrectly can be returned post-delivery, subject to a 50% restocking fee. A subsequent order should be placed for the correct goods and we will take the refund amount away from the total value.
You may be charged for the collection of the goods and will only be entitled to 50% of the goods’ material value. If you choose to return your goods by delivering them yourself or by using a courier company, the return delivery costs will not be refunded. Further, if the goods have been handled by you in a way that would make them inappropriate for re-sale, we reserve the right to issue no refund and/or provide no store credit whatsoever.
Our Liability
Our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
Notwithstanding the foregoing, our liability for the following types of loss are wholly excluded:
- loss of profits (including loss of anticipated savings);
- loss of sales or business;
- loss of agreements or contracts;
- loss of or damage to goodwill; and
- indirect or consequential loss.
Implied Terms
We exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
Personal Data
How we use any personal data you give us is set out in our Privacy Policy.
Complaints
Our customer service team will do their best to resolve any problems you have with us or our products. Please reach out to info@skirtingworld.co.uk in the first instance.
Governing Law and Jurisdiction
These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Third Party Rights
These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms herein.
Severance and Invalidity
If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.
Waiver
Our failure to enforce any of the provisions set out in these terms, or failure to exercise any option granted to us by these terms, shall not be construed as waiver of such provisions and shall not affect the validity of these terms or any part thereof, or the right thereafter to enforce each and every provision.