Goods Manufactured by Skirting World
Since the majority of our products are custom made to specification, the Distance Selling Regulations do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979 for business customers or the Consumer Rights Act 2015 for retail customers. Should you decide to claim a refund based on the product being faulty, evidence of the fault must be forwarded to us within 24 hours of the delivery being made. If we agree that the product may be faulty, the product must be returned to us within 30 days of receipt for our inspection, in the same condition and packaging as received by you. If the product is returned via our own fleet of vehicles, the collection will be free of charge. Should the product be deemed to be faulty by us following our inspection, we will dispatch a replacement product or a refund within 28 days.
In the occurrence of a failed or late delivery on a specified date or time agreed by our telesales team, Skirting World Ltd are not liable for any direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss).
Goods that are ordered incorrectly may, at our sole discretion, be returned but are subject to a 50% restocking fee. Notification of any such incorrect order must be made within 30 days from the date of receipt. If we agree to the return, we will collect the goods free of charge and the customer will only be entitled to 50% of the material value. A new order should be placed for the correct goods and we can take the refund amount away from the total value. The majority of our products are custom made to order for every customer. Because the goods are custom made, they have little to no immediate resale value (we do not stock any of our products and do not have the facilities to do so) and are disposed of appropriately once returned to us.
Goods Stocked by Skirting World
Products that we do not manufacture are subject to a 30 day return policy. These products can be cancelled at anytime before they are shipped for a full refund. If you wish to return the product within the 30 days, you should reach out to our customer service team to arrange the collection, free of charge. Once collected, they will be inspected upon receipt. If found to be unused and of saleable quality, a full refund will be issued. If the items are found to not be in the condition of which they were delivered, the refund will be voided.