These terms and conditions apply to all purchases from Skirting World Ltd (we, our, us). This includes all purchases made online, via telephone, in person or by any other means.
Entire Agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms or on our website.
Nothing in this clause shall limit or exclude liability for fraud or fraudulent misrepresentation.
Amendment of Terms
We amend these terms from time to time. Every time you wish to order from us, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 20 May 2026.
Order Rejection
We have the right to reject any orders received at our discretion. This may be, for example (but non-exhaustively), because material is unexpectedly out of stock, because you are located outside of our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
Set-Off Rights
Where you are a business customer, you must pay all amounts due to us in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). This clause does not apply to consumer customers, whose statutory rights of set-off are not affected by these terms.
VAT Increases
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Manufacturing Delays
If our manufacture of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. Our policy is to not pay compensation for any such delays. If the delay is likely to be substantial, you can contact us to end the contract and receive a refund for any products you have paid for but not received.
Product
The term 'MDF' constitutes 'Medium Density Fibreboard'. Where products advertised by us are described as being three or four metres in length, they will be supplied at a length of 3050mm or 4200mm. Where products advertised by us are described as being eight or ten feet in length, they will be supplied at a length of 2440mm or 3050mm. Products sold are intended for use as described and we do not accept any liability for any other attempted use.
Bespoke Specification Indemnification
To the extent that we manufacture (or appoint a third party to manufacture) products in accordance with a specification supplied by you to us, you shall indemnify us against all losses incurred as a result of any claim that our use of the specification infringes the intellectual property rights of any third party.
Delivery
We aim for delivery to be made on one of our own vehicles (over 98% of orders are allocated as such). Delivery should be made within the period of time set out on our site corresponding to the delivery option selected. Proof of delivery images will be taken by the driver upon delivery.
Where we are unable to deliver an order using our own vehicles, a third party courier will be utilised. You will be required to provide the courier with a signature upon delivery. Should you be unable to sign at the time of delivery, the courier will provide you with a card allowing you to re-arrange delivery or collect the product from your local depot. Should you fail to sign for the product, resulting in it being returned to us, you will be liable to pay a £30 administration fee (being a genuine pre-estimate of our administrative costs) plus the additional courier costs incurred in re-shipping the product.
All of our delivery methods are available solely on a kerbside delivery basis. Delivery drivers are not insured to enter properties under any circumstances. In the event that a delivery does occur other than by way of kerbside delivery, we wholly disclaim all responsibility for any damage caused to any property by the courier.
Delivery is completed on the completion of the unloading of the products at the designated delivery location. The risk in the products shall pass to the you on completion of delivery. The title in the products shall pass to you on the later of completion of delivery and full payment for the products being made.
We may make partial shipments of your order at our discretion in the event that part of your order is completed early.
All items are sent on a 24 hour delivery service and it is up to the courier to deliver the items within this time frame. Any dates quoted for delivery are approximate only. We advise you not to book anybody to work with the goods until you have received them. We cannot be held responsible for the courier failing to deliver within the specified time and, in the event of a late delivery, we are unable to provide compensation.
This paragraph does not affect any rights that consumer customers may have under section 28 of the Consumer Rights Act 2015 (delivery), including the right to end the contract and require a refund where we have failed to deliver within an agreed essential time period or within a further period that you have specified.
Damage
Should the product arrive visibly damaged, delivery should be refused with the delivery docket being marked as 'damaged'. The parcels should be opened upon receipt to ensure the goods are as you ordered. You should also contact us straight away and inform us of the damage so that we can arrange replacements for you.
Where delivery is accepted but damage is later discovered, such damage must be reported within 24 hours of the delivery being made. We cannot be held responsible for any damages reported after this time frame. Since the majority of our products are custom made to specification, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979 for business customers or the Consumer Rights Act 2015 for retail customers. Nothing in this paragraph affects any rights that consumer customers may have under the Consumer Rights Act 2015, including the short-term right to reject non-conforming goods within 30 days of delivery.
Should you decide to claim a refund based on the product being faulty, evidence of the fault must be forwarded to us within 24 hours of the delivery being made. If we agree that the product may be faulty, the product must be returned to us for our inspection within 30 days of receipt, in the same condition and packaging as received by you. If the product is returned via our own fleet of vehicles, the collection will be free of charge. Should the product be deemed to be faulty by us following our inspection, we will dispatch a replacement product or a refund within 28 days.
Where we have a reasonable basis to suspect that images or other evidence submitted in support of a damage or fault claim have been edited, generated, or altered (including by artificial intelligence or photo-editing software), we may require you to provide further evidence before we process the claim. Such further evidence may include: (a) the original, unedited image files captured on the device used to take them, with metadata (including EXIF data) intact and not screenshotted; (b) multiple photographs of the affected product taken from different angles; and (c) one or more photographs showing the affected product alongside the QR code, barcode or other unique order identifier supplied with your delivery. Failure to provide the requested evidence within a reasonable time may result in the claim not being upheld. Nothing in this paragraph affects any rights you may have under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
For products that have not been manufactured by us, a 30-day return policy applies. These products can be cancelled at any time before they are shipped for a full refund. If you wish to return the product within the 30 days, you should reach out to our customer service team to arrange the collection, which shall be free of charge. Once collected, they will be inspected upon receipt. If found to be unused and of saleable quality, a full refund will be issued. If the items are found to not be in the condition of which they were delivered, the refund will be voided.
Please further note that we refer to 'damage' or ‘faulty’ as the product being in completely unusable condition. When fitting our products, they need to be cut and mitred to fit in almost every case. Damage to the very ends of the products will not warrant a replacement / refund if we feel the product is still fit for use. Any marks that will not be visible once fitted / finished will also not warrant a replacement / refund.
Nothing in the preceding paragraph affects the statutory rights of consumer customers under the Consumer Rights Act 2015, including in respect of satisfactory quality, fitness for purpose and conformity with description, and those statutory standards prevail to the extent they differ from the description above.
Further, we will not entertain claims for any damage or defects arising from:
- You making any further use of a product after informing us of a defect;
- The defect arising because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or good trade practice;
- The defect arising because we followed any drawing, design or specification supplied by you;
- You altering or repairing the product without our written consent; or
- The defect arising because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
Cancellation
A minimum of 24 hours’ notice is required for cancellation to be effective. Super Fast Delivery orders are excluded – such orders cannot be cancelled.
All cancellation requests must be made in writing. We reserve the right to levy a £50 charge to cover any administrative expenses that arise from effecting such cancellation.
Termination of Sales Contracts
Both parties have the right to terminate any sales contract for any reason, including the ending of a sales contract where production has already commenced. Should you choose to terminate the sales contract prior to receiving your goods, but after the 24 hour cancellation period, you will be charged a reasonable fee for the work already performed on your order, as well as a reasonable administration fee. Any remaining funds will be refunded to you.
The majority of our products are custom made to order for every customer. Because the goods are custom made, they have little to no immediate resale value - we do not stock any of our products and do not have the facilities to do so. As such, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. However, at our sole discretion, we may agree with you that goods that have been ordered incorrectly can be returned post-delivery, subject to a 50% restocking fee. Notification of any such incorrect order must be made within 30 days from the date of receipt. A subsequent order should be placed for the correct goods and we will take the refund amount away from the total value.
If we agree to the return, we will collect the goods free of charge. You will be entitled to a credit equal to 50% of the material value of the returned goods, which will be applied as a deduction against the price of a corrective order placed by you with us at the same time as we agree to the return. If no corrective order is placed at that time, no sum shall be payable to you in respect of the returned goods. For the avoidance of doubt, our custom-made products are bespoke and we have no obligation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to accept the return of incorrectly ordered goods, and this clause is offered as a discretionary commercial accommodation. This clause applies only to returns of incorrectly ordered goods (where neither party is in breach) and does not affect the statutory rights of consumer customers in respect of faulty or non-conforming goods under the Consumer Rights Act 2015. If you choose to return your goods by delivering them yourself or by using a courier company, the return delivery costs will not be refunded. Further, if the goods have been handled by you in a way that would make them inappropriate for re-sale, we reserve the right to issue no credit whatsoever.
No refund or partial refund shall become payable to you, or be processed by us, until the returned goods have been physically received by us at our premises and, where applicable, inspected. Where you exercise a statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will process your refund within 14 days of receiving the goods or of you providing evidence of having returned them, whichever is the earlier.
Our Liability
Our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
Notwithstanding the foregoing, our liability for the following types of loss are wholly excluded:
- Loss of profits (including loss of anticipated savings);
- Loss of sales or business;
- Loss of agreements or contracts;
- Loss of or damage to goodwill; and
- Indirect or consequential loss.
Nothing in these terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) breach of any statutory rights which cannot lawfully be excluded or limited; or (d) any other matter for which it would be unlawful for us to exclude or limit our liability.
Implied Terms
Where you are a business customer, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982, to the extent permitted by law. This exclusion does not apply to consumer customers, whose statutory rights are set out in the Consumer Rights Act 2015 and are not affected by these terms.
Personal Data
How we use any personal data you give us is set out in our Privacy Notice.
Complaints
Our customer service team will do their best to resolve any problems you have with us or our products. Please reach out to support@skirtingworld.co.uk in the first instance.
If we are unable to resolve a complaint to your satisfaction, you may be entitled to refer your dispute to an Alternative Dispute Resolution (ADR) provider. At present we are not obliged to and do not intend to use a particular ADR scheme, but we will engage in good faith with any ADR process to which both parties consent. For consumer customers, further information about your dispute resolution options is available from Citizens Advice.
Governing Law and Jurisdiction
These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Third Party Rights
These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms herein.
Severance and Invalidity
If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.
Waiver
Our failure to enforce any of the provisions set out in these terms, or failure to exercise any option granted to us by these terms, shall not be construed as waiver of such provisions and shall not affect the validity of these terms or any part thereof, or the right thereafter to enforce each and every provision.